Photo:Julien Duval

If you ask people anywhere in the world about Croatia, chances are that they can name at least one Croatian sports personality. Croatian athletes in football, handball, skiing, tennis and those who have won Olympic medals and other awards are the country's global ambassadors, but during their moments of rest they choose Croatia, a country that offers a wide range of choices for recreation and an active vacation – from wellness and health tourism to swimming pools and aquatic parks and adventure tourism and scuba diving.

Health tourism

1. General rules for employees

  • informing and training employees on implementing procedures to protect employees and passengers and procedures in case of infection of employees or visitors
  • physical distancing (especially employees who are in contact with guests from other employees)
  • wearing a protective mask
  • measuring body temperature
  • hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
  • a limited number of people in indoor settings
  • the anti-epidemic measures of the Croatian Institute of Public Health will be applied to medical staff

2. General rules for visitors

  • wearing protective masks in all common areas (entrance, sanitary facilities, catering, and commercial facilities)
  • hand disinfection when entering facilities and common areas
  • limited number of visitors
  • physical distancing
  • appropriate waste disposal (used face masks, etc.)

3. Cleaning

  • regular disinfection of all areas, surfaces and equipment with which visitors and employees are in contact
  • disinfectants (at the entrance to a building, at the entrance to common facilities, at the entrance to an elevator, at the entrance to catering facilities)
  • regular ventilation of all rooms
  • increased frequency of cleaning and disinfection of sanitary facilities
  • regular cleaning and disinfection of filters for air conditioning, ventilation, and heating

4. Reception/Entrance

  • on-line purchase and/or contactless payment
  • on-line check-in or self-check-in or check-in with shortened waiting time
  • protective barrier at the reception desk
  • advance check-out so that an invoice can be prepared in order to keep guests at the reception for the shortest possible time
  • posters and informative displays or video notices on general measures to prevent the spread of COVID-19 and information on appropriate waste disposal (masks, etc.)
  • appropriate waste disposal (used face masks, etc.)

5. Accommodation

  • protocols by type of accommodation are applied

6. Catering and commercial content and facilities

  • catering facilities have dedicated protocols in place and a guarantee of cooperation with partners who have a safety label

7. Transfers

  • protocols are applied to transfers
  • guarantee of cooperation with partners who have a safety label

8. Health services

  • anti-epidemic measures of the Croatian Institute of Public Health for health care institutions are applied
  • guarantee of cooperation with partners who have a safety label

Adventure and scuba diving tourism

1. General rules for employees

  • training employees on the implementation of procedures for the protection of employees and visitors and procedures in case of infection of employees or visitors
  • physical distancing (especially employees who are in contact with customers of other employees)
  • wearing a protective mask
  • hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
  • shift work
  • measuring body temperature
  • limited number of people in an n enclosed space

2. General rules for visitors

  • disinfecting hands
  • wearing a mask, especially during activities
  • limited number of people in an enclosed space
  • limiting the size of groups
  • physical distancing
  • mandatory reservation by telephone or on-line
  • contactless or on-line payment

3. Implementing activities

  • visible notifications on the implementation of procedures to protect employees and visitors and on procedures in case of infection of employees or visitors
  • applying general and hygienic measures to prevent the spread of COVID-19
  • providing space for one person to change in the locker room or in the open while maintaining physical distancing in accordance with current directives of the Croatian Institute of Public Health
  • provide individual boxes for surplus equipment or ask people to carry their own equipment in their own backpack
  • limited number of daily dives to ensure enough time to clean and disinfect equipment
  • rest areas must be large enough to ensure distancing in accordance with current instructions from the Croatian Institute of Public Health
  • provide a packaged lunch if a meal is offered
  • provide a sufficient amount of disinfectant during activities
  • allow transfers in accordance with the protocols, keeping in mind that these are closed and known groups
  • the use of headphones and speakers for the guide s is permitted
  • limited stays in protected areas (national parks and nature parks)
  • for each guest record the time of stay, contact and group during the activity
  • provide space for separate collection of used equipment that is not yet cleaned and disinfected
  • if first aid is required, provide equipment, such a set with a filter and a resuscitation mask, to avoid direct contact between the rescue worker and the   patient
  • appropriate waste disposal (used masks, etc.)

4. Cleaning

  • regular disinfection of the spaces and all surfaces with which someone has been in contact
  • between each user clean and disinfect equipment and tools with which visitors and employees have been in contact (helmets, belts, neoprene, masks, fins, clothing, etc.)
  • use disinfectants that are not harmful to the environment
  • exercise caution when using specific cleaning and disinfecting agents
  • increase the frequency of cleaning and disinfection of sanitary facilities: every two hours or even more often

Swimming pools and aquaparks

1. General rules for employees

  • Informing and training employees on the implementation of procedures for the protection of employees and guests and procedures in case of infection of employees or guests
  • wearing protective masks
  • body temperature check
  • hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
  • limited number of people in indoor settings
  • shift work
  • in case of suspected health problems, employees will be referred to their doctors

2. General rules for visitors

  • maintaining a limited number of people in swimming pools and in common areas
  • physical distancing
  • disinfecting hands
  • internet or contactless payment for entry
  • entry to the bathing area requires taking a shower and going through the disinfection station

3. Spatial and technical conditions

  • disinfecting the hands
  • physical distancing
  • a limited number of people allowed in the swimming pool at the same time
  • proper disposal of waste
  • regular cleaning and disinfection of air conditioning and ventilation filters
  • regular inspection of dispensers and other devices for disinfection
  • disinfectant barrier - hyper chlorinated or with a disinfectant
  • posted information or video notices on general measures to prevent the spread of COVID-19
  • regular ventilation of all rooms, whenever possible
  • if required, lifeguards must only perform their duties without warning guests about distancing or disinfection

4. Cleaning

  • regular disinfection of premises and equipment with which guests and employees are in contact
  • enhanced maintenance of pool water to ensure proper hygiene
  • increased frequency of cleaning and disinfection of sanitary facilities - every two hours

5. Food and beverage service areas and shopping facilities

  •  catering facilities have dedicated protocols in place and a guarantee of cooperation with partners who have a safety label

Beaches and bathing areas

1. General rules

  • easy-to-see notifications that inform guests about the implementation of procedures to protect employees and guests and procedures in case of infection
  • limiting the number of people in spaces
  • physical distancing
  • application of hygienic measures

2. Spatial and technical conditions of sea and freshwater beaches and bathing areas

  • disinfecting hands
  • physical distancing
  • proper disposal of waste
  • regular disinfection of all surfaces and equipment (including toilets) with which guests and employees are in contact
  • if present, lifeguards must only perform their duties, without having to warn guests about physical spacing and disinfection
  • regular monitoring of water for bathing and recreation

3. Food and beverage service areas and shopping facilities on sea and freshwater beaches and bathing areas

  •  catering facilities have dedicated protocols in place and a guarantee of cooperation with partners who have a safety label

Infografika