Tourist guides, tourist agencies and tourist information centers

Photo:Julien Duval

Getting to know the country and how to live like the locals will be best explained by tourist guides, who know all the hidden sights and legends of every place in Croatia. While some of them will lead you along the paths of the ancient Romans, others will reveal to you the world of the King’s Landing, Star Wars, or Winetoo. You can arrange outings with tourist agencies that you will remember for years, and at tourist information centers you can download brochures and maps for independent research and carefree enjoyment of the beauties and secrets of Croatia.

Tourist guides

1. General rules for guides

  • Measure body temperature before going on trips, travels, etc.
  • wearing protective masks indoors (vehicle, boat, museum)
  • hand disinfection and disinfection of work surfaces several times a day
  • carry a disinfectant with you
  • physical distance between the guide and the guest / user
  • guides do not shake hands with guests/users
  • a limited number of people in the group indoors
  • use of a microphone to allow sufficient physical distance between the guide and the guest / user (if possible)
  • the use of a receiver headphones for guest/user is enabled to allow sufficient physical distance between the guide and the guest/user (if possible)
  • disinfection of headphones and receivers behind each guest/user
  • adherence to epidemiological measures at localities
  • strict adherence to rules of conduct in protected areas

2. General rules for users

  • Measure of body temperature by the user before going on trips, travels, etc.
  • wearing protective masks indoors
  • hand disinfection
  • physical distance
  • limited number of people in the group indoors
  • use of receivers with headphones for guests to allow sufficient physical distance between the guide and the guest / user (if possible)
  • adherence to epidemiological measures at localities
  • strict adherence to rules of conduct in protected areas

Business tourism

1. General rules for employees

  • informing and training employees on the implementation of procedures to protect employees and participants and procedures in case of infection of employees or participants
  • informing and training employees in all current anti-epidemic measures and recommendations for all types of services used in the organisation of a meeting or event
  • physical distance (especially employees who are in contact with participants from other employees)
  • wearing protective masks
  • body temperature check
  • hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
  • limit the number of people in an enclosed space
  • enhance control of registration of participants
  • provide a sufficient quantity of disinfectants
  • provide protective masks for 5% of the total number of participants (which may or may not be charged)
  • guarantee of cooperation with partners who have a safety label
  • inspection of the implementation of security protocols by all partners involved in the organization of the gathering

2. General rules for participants

  • wearing protective masks in all common areas of the hotel
  • disinfecting hands
  • limiting the number of participants in the common areas of the facility
  • physical distancing

3. Organization of excursions/transfers

  • hygiene of the driver's seat
  • measuring body temperature
  • wearing protective masks (drivers, passengers, trip leader or tour guide)
  • hand disinfectant
  • physical distancing among the drivers, trip leader, tour guide and passengers
  • hygiene of the passenger area
  • protection between the passengers and driver (plexiglass bulkhead or free passenger seat)
  • vehicle ventilation

4. Registration of participants before and during the meeting

  • on-line registration
  • prepayment of registration fees and any other costs requested by the participant
  • in the case of on-site payment, provide contactless payment
  • pre-prepared conference and other materials
  • contactless distribution of conference and other materials
  • contactless control of entrances to and passage through the building
  • placing a protective barrier at the registration desk
  • information and materials on the registration desk and info-boards should be plasticised so that they can be disinfected after each use

Tourist information centers

1. General rules for employees

  • informing and training employees on the implementation of procedures to protect employees and visitors and procedures in case of infection of employees or visitors
  • body temperature check
  • physical distancing
  • wearing protective mask
  • hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
  • regular ventilation of the work area (at least twice a day)
  • limited number of people in indoor settings
  • communicate with clients and partners by telephone and/or e-mail and, if necessary, by a video connection it that type of communication is possible

2. General rules for visitors

  • recommended mode of communication is by telephone, e-mail and/or video connection
  • wearing protective masks in indoor settings
  • disinfecting hands
  • physical distancing

3. Spatial and technical conditions

In the physical presence of a visitor:

  • at the entrance, point out important information and instructions on conduct
  • provide hand disinfectant at the entrance
  • limit the number of clients allowed inside at the same time
  • regular cleaning and disinfection of filters for air condition, ventilation, and heating
  • in case of working in two shifts, provide enough time between the first and the second shift to prevent contact between employees working in different shifts and for cleaning and disinfecting the space and work surfaces
  • provide contactless payment with credit cards

Without the physical present of the visitor:

  • regular cleaning and disinfection of air condition, ventilation, and heating system filters 
  • in case of working in two shifts, provide enough time between the first and the second shift to prevent contact between employees working in different shifts and for cleaning and disinfecting the space and work surfaces

Providing service outside the business space:

  • Stores and sales points located within facilities intended for commercial activities, hotels, fair premises, stations, or terminals for public services in land, sea, or air transport, etc., must comply with the prescribed epidemiological measures for facilities in which they are located.

4. Services

Tourist transfers (with agency vehicles)

  • vehicle disinfection (bus, minibus, van, personal vehicle) before and after each transfer
  • measure and record the driver's body temperature before departure
  • wearing protective masks in the vehicle - driver and passengers
  • provide a dispenser for disinfectant upon entering the vehicle

Organized excursions (agency vehicle)

  • vehicle disinfection (bus, minibus, combi, personal vehicle) before and after each outing
  • body temperature check of the driver and guide before departure and keep a record of it
  • wearing protective masks in the vehicle – driver, guide, and passengers
  • body temperature check of passengers before departure
  • provide a dispenser with disinfectant upon entering the vehicle
  • adhere to safety protocols when visiting national parks, nature parks, museums, and other institutions

Organized excursions by boat

  • Disinfect boat before and after each outing
  • measure the body temperature of the crew and passengers before departure
  • wear protective masks during the outing - crew
  • wear protective masks in enclosed spaces during the outing - passengers
  • provide a dispenser with disinfectant upon boarding the vessel

Comment: Responsibility for implementing safety measures in vehicles owned or leased by agencies rests with the agencies. 

Tourist agencies

1. General rules for employees

  • informing and training employees on the implementation of procedures to protect employees and visitors and procedures in case of infection of employees or visitors
  • body temperature check
  • physical distancing
  • wearing protective mask
  • hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
  • regular ventilation of the work area (at least twice a day)
  • limited number of people in enclosed spaces
  • communicate with clients and partners by telephone and/or e-mail and, if necessary, by a video connection it that type of communication is possible

2. General rules for visitors

  • recommended mode of communication is by telephone, e-mail and/or video connection
  • wearing protective masks in enclosed areas
  • disinfecting hands
  • physical distancing

3. Spatial and technical conditions

In the physical presence of a visitor:

  • at the entrance, point out important information and instructions on conduct
  • provide hand disinfectant at the entrance
  • limit the number of clients allowed in at the same time
  • regular cleaning and disinfection of filters for air condition, ventilation, and heating
  • in case of working in two shifts, provide enough time between the first and the second shift to prevent contact between employees working in different shifts and to clean and disinfect the space and work surfaces
  • provide contactless payment with credit cards

Without the physical present of the visitor:

  • regular cleaning and disinfection of air condition, ventilation, and heating filters
  • in case of working in two shifts, provide enough time between the first and the second shift to prevent contact between employees working in different shifts and to clean and disinfect the space and work surfaces

Providing service outside the business space:

  • Stores and sales points located within facilities intended for commercial activities, hotels, fair premises, stations, or terminals for public services in land, sea, or air transport, etc., must comply with the prescribed epidemiological measures for facilities in which they are located.

4. Services

Tourist transfers (with agency vehicles)

  • vehicle disinfection (bus, minibus, van, personal vehicle) before and after each transfer
  • check and record the driver's body temperature before departure
  • wearing protective masks in the vehicle - driver and passengers
  • provide a dispenser for disinfectant upon entering the vehicle

Organized excursions (agency vehicle)

  • vehicle disinfection (bus, minibus, combi, personal vehicle) before and after each outing
  • check the body temperature of the driver and guide before departure and keep a record of it
  • wearing protective masks in the vehicle – driver, guide, and passengers
  • conduct passenger body temperature check before departure
  • provide a dispenser with disinfectant upon entering the vehicle
  • adhere to safety protocols when visiting national parks, nature parks, museums, and other institutions

Organized excursions by boat

  • disinfect the boat before and after each outing
  • conduct crew and passenger body temperature check before departure
  • wear protective masks during the outing - crew
  • wear protective masks in enclosed spaces during the outing - passengers
  • provide a dispenser with disinfectant upon boarding the vessel

Comment: Responsibility for implementing safety measures in vehicles owned or leased by agencies rests with the agencies. 

Infografika