1. General rules for employees
- informing and training employees on the implementation of procedures for the protection of employees and guests and procedures in case of infection
- physical distance
- wearing protective masks
- body temperature check
- hand disinfection as often as possible when hands are not visibly dirty and washing and disinfection when hands are visibly dirty and disinfection of work surfaces several times a day
2. Airlines
Rules for passengers
- wearing protective masks, except for children up to 6 years old, during the entire stay in the passenger cabin of the aircraft
- if for health reasons it is not possible to wear a face mask, a medical certificate is required, which is presented at the flight check-in, before boarding and at the aircraft entry point.
- avoid unnecessary contact with surfaces and use of ventilation openings
- each passenger is provided with wet wipes they can use to wipe the seat (backrest, handrails, ventilation openings, etc.)
- Serving food: in accordance with the recommendations and instructions of domestic and international public health and regulatory authorities, pre-packaged and sealed food and beverage products for consumption during the flight are allowed to be served
Before the flight
• passengers are advised not to travel if one of the following has occurred:
- they have been diagnosed with COVID-19 in accordance with the recommendations of the Croatian Institute of Public Health
- any of the symptoms characteristic of COVID-19 (fever, newly developed cough, loss of taste or smell, shortness of breath), in accordance with the recommendations of the Croatian Institute of Public Health
- the passenger has been in close contact (less than 2 meters and more than 15 minutes) with a person infected with COVID-19, in accordance with the recommendations of the Croatian Institute of Public Health
- boarding of passengers starts earlier because it is conducted in smaller groups, from the rear of the aircraft to the front (5-10 passengers)
- Physical distance must be maintained at the passenger terminal and when boarding the aircraft
- allowed size and amount of hand luggage: adapt to the current situation and conditions of transport - women's handbags, smaller backpacks and laptop bags which can be carried over the shoulder are acceptable, larger hand luggage must be handed over at the check-in counter
- Online check-in enabled
- It is necessary to checking whether the passengers have filled out the so-called Health Declaration Form in electronic form, depending on the requirements of the country of destination
During the flight
- Mandatory requirements or recommended etiquette are announced or visually displayed to reduce the risk of spreading coronavirus infections during flight
- Avoid unnecessary contact with surfaces and the use of ventilation openings
- Minimise movement in the passenger isle except when necessary
- Passengers must complete the PLF form used to contact passengers if subsequent diagnostic processing reveals that one of the passengers on the flight has tested positive for COVID-19 (Note: depending on the requirements of the country of destination)
Air in the passenger cabin
- Passengers and crew breathe a mixture of fresh and recirculated air. The air mixes with the fresh supply from the engine and passes through HEPA filters. These are filters that can eliminate smaller particles like bacteria and viruses, and are also used in hospitals
After the flight
- upon landing, disembarkation of the aircraft is conducted in small groups, coordinated by the cabin crew
- wearing face masks
- physical distance
Disinfection and cleaning of aircraft
- enhanced hygiene measures and appropriate disinfection during daily regular cleaning of the passenger cabin
- Various disinfectants are available to staff
3. Taxi transport
Vehicle
- Essential information and handling instructions to be placed in a prominent place in the vehicle
- Adequate ventilation must be provided while driving
- All surfaces in the vehicle must be disinfected before and after the ride
- Sufficient paper towels and disinfectants must be provided to clean vehicle surfaces, as well as POS devices.
4. Buses (temporary and occasional transport):
Rules for drivers
- It is necessary to disinfect the driver's seat and cabin several times a day, especially surfaces that are frequently touched, such as door handles, steering wheel, worktop.
- If it does not interfere with safe driving, it is recommended that the driver wears a protective mask while driving. The mask should be changed regularly, and must be replaced whenever it becomes damp and wet. Before and after removing the mask, hands should be washed with warm water and soap or disinfected. After use, disposable masks are placed in garbage bags which are further placed in bins with lids.
Bus
- Regular cleaning and ventilation of the interior of the vehicle (bus) before and after driving.
- It is recommended to set up a physical barrier between the driver's seat and the passenger area (made of Plexiglas or similar), and if this is not possible, the first row of seats behind the driver should not be used by passengers.
- Regular ventilation of the passenger area when at stops. While in motion, use ventilation system to ventilate the interior of the bus.
- Facilitate and encourage contactless ticket purchase or online purchase, and if classic card payment or cash is used, hands should be disinfected after payment.
- The number and arrangement of passengers in the seats must allow for the prescribed distance between them. Passengers should sit in a row in such a way that they sit alternately on the furthest seat on the left and the furthest one on the right.
4. Speedboat and ferry lines
Rules for passengers
- wearing protective masks while on board indoors and maintaining a minimum distance of 1.5 m between each person
- hand disinfection (when entering indoor areas of the vessel)
- limited number of guests in the common areas of the vessel
- Passengers are advised to carry their luggage on their own if possible. At the request of passengers, the crew will assist with carrying luggage
Passenger area hygiene:
- regular disinfection of the passenger areas (after each ride) and special attention to the equipment / places and surfaces that are frequently touched
- cleaning and disinfection of toilets on board several times a day
- disinfectants will be installed at the entrance to the passenger area and in the toilets
- regular ventilation of the interior of the vessel before and after sailing
- regular cleaning and disinfection of air conditioning and ventilation filters
Note: disinfection of vessels should be performed in accordance with the recommendations for ship disinfection of the Croatian Institute of Public Health
Catering facilities - Recommendations for serving guests
- Serving in accordance with the current recommendations of the Croatian Institute of Public Health
- Removal of menus and price lists from tables, available at the request of the guest (options: digital form QR codes or disposable in printed form or plasticised)
- Disinfection of tables, menus and price lists after each guest
- Setting tables, serving utensils in accordance with current recommendations of the Croatian Institute of Public Health
- Distance between tables in accordance with the current recommendations of the Croatian Institute of Public Health
- Physical distance between individual groups of visitors in accordance with the current recommendations of the Croatian Institute of Public Health
Recommendations for the operation of high-speed and ferry lines
Common areas:
- Limit the number of passengers in accordance with the recommendations of the Croatian Institute of Public Health
1. General rules for employees
- informing and training employees on the implementation of procedures to protect employees and guests and procedures in case of infection of employees or guests
- physical distancing
- wearing protective masks
- measuring body temperature
- hand disinfection as often as possible when hands are not visibly dirty, washing and disinfection when hands are visibly dirty, and disinfecting work surfaces several times a day
2. General rules for travelers
- wearing protective masks, except for children up to 6 years of age, during the entire time in the passenger cabin of an aircraft
- if it is not possible to wear a face mask for health reasons, a medical certificate is required, which must be shown at check-in for the flight, at boarding, and when entering the aircraft.
- avoiding unnecessary contact with surfaces and ventilation openings
- airlines should provide wet wipes for each passenger wipe the seat (backrest, handrail, ventilation opening, etc.)
- in accordance with the recommendations and instructions of domestic and international public health and regulatory authorities, pre-packaged and sealed products for food and beverage consumption is may be served during the flight
3. Before the flight
- available information for passengers who should not travel if:
- diagnosed with COVID-19 within the 14 days before the flight,
- any of the symptoms characteristic of COVID-19 (fever, newly developed cough, loss of taste or smell, shortness of breath) have occurred in the within the 8 days prior to the flight,
- the passenger has been in close contact (less than 2 meters and more than 15 minutes) with a person who has COVID-19 within the 14 days prior to the flight.
- boarding of passengers starts earlier because the boarding procedure is carried out in small groups, starting from the rear of the aircraft to the front (5-10 passengers)
- maintain physical distancing in the passenger terminal and when boarding the aircraft
- the permitted size and quantity of hand luggage: adapt to the current situation and conditions of transport - women's handbags, smaller backpacks and laptop bags that can be carried on the shoulder are acceptable, but larger hand luggage must be handed over at the check-in counter
- on-line check-in is available
- checking whether passengers have completed the Health Declaration Form in electronic form, depending on the requirements of the country of destination
4. During the flight
- information on the mandatory requirements or recommended etiquette is announced or displayed; they are intended to reduce the risk of spreading coronavirus infections during flight
- avoid unnecessary contact with surfaces and the use of ventilation ports
- limit unnecessary movement around the passenger cabin
- it is mandatory to complete the Passenger Locator Form (PLF), which is used to contact passengers if another passenger on the flight subsequently tests positive for COVID-19. (Note: depending on the requirements of the country of destination)
5. Air in the passenger cabin
- passengers and crew breathe a mixture of fresh and recirculated air. The air mixes with the fresh supply from the engines and passes through HEPA filters, which eliminate smaller particles like bacteria and viruses, and are also used in hospitals.
6. After the flight
- after landing, departure from the aircraft in small groups will be organized by the cabin crew
- wearing protective masks
- physical distancing
7. Disinfecting and cleaning the aircraft
- enhanced hygiene measures and disinfection during the regular daily cleaning of the passenger cabin
- the cabin crew can provide a variety of disinfecting agents
